You do not always need to book a face to face appointment with a doctor. Some issues are more easily sorted out online and doctors urge you to consider sending us an online request between 9am - 3pm for issues such as:

• Blood test result / ultrasound / X-ray Results                     
• Reviews/Queries
• Admin queries (letters / Forms)                                       
• Sick notes continuation ( if GP has previously seen you with regards to the sickness)

Click on the link opposite to access the system.

Appointments can be made by ringing the surgery from 8am in the morning for same day appointment. You can also book an appointment with a doctor or nurse of your choice up to two weeks in advance, subject to availability.

The receptionists may ask you to briefly state why you would like an appointment so that you will be signposted to the quickest and best way of meeting your need. 

Appointments can be made by ringing the surgery from 8am in the morning for same day appointment. You can also book an appointment with a doctor or nurse of your choice up to two weeks in advance, subject to availability.

The receptionists may ask you to briefly state why you would like an appointment so that you will be signposted to the quickest and best way of meeting your need. 

Book Online

For online appointment booking (via the link at the top of this page) please request for log in details at reception.

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Translated resources now available:

Translated versions of ‘Video consulting with your NHS’, a quick guide to video consultations for patients,.

A visual resource has been created intended to support patients ,use video technology for their appointments, the guide is relevant to any technology and any clinical setting and is now also available to download in Arabic, Bengali, Bulgarian, Italian, Polish, Punjabi, Romanian and Urdu..

Pre-bookable appointments are now available to be booked with doctors, nurses and healthcare assistants:

• Saturdays at Oaktree Medical Practice (9am to 5pm)
• Monday to Friday at Ilford Medical Centre (6.30pm to 9.30pm)

Pre-bookable appointments phone line (0204 506 8825) opens:

• 5pm to 8pm: For Monday – Friday   Clinics
• 8:30am to 5pm:  For Saturday Clinics

If possible please try to telephone reception before 11:30 if you require a home visit and be prepared to give the receptionist some details of your problem. The doctors usually visit between 12:00 - 15:00.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

If you cannot attend an appointment for any reason please ring us on 07946203312 to inform us as soon as possible in order for us to give the slot to someone else.

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.

The practice is recognised as a teaching practice for fully qualified doctors (GP Registrars) who want to become General Practitioners in the future. On occasion you may be asked if the doctor can take a video recording of the consultation to assist with the assessment of their education. You can choose not to if you so wish. Intimate examinations will not be recorded and the camera will be switched off any time at your request.